Terms and Conditions for purchase

General

- Terroirs Ltd (the Company) is making every effort to ensure that prices and information of products on the e-shop (http://terroirs.hk) are up to date. Prices are subject to change without prior notice. All orders are subject to Terroirs Ltd's final acceptance at our sole discretion and stock availability.
- The Company shall make every effort to ensure products displayed on the website are in stock. From time to time products may become out of stock, in such case the Company reserves the right to offer alternative substitute products to the Customer of similar value and style.
- Orders are accepted either via the company website “http://terroirs.hk" or by phone or Email.
- All goods sold, delivered and accepted by the customer are strictly non-exchangeable and non-refundable.
- It is illegal to sell alcohol to people under the age of 18. By entering this website and placing an order the Customer confirms that he/she is 18 years old or above. The customer shall ensure that no person shall use his/her login to purchase alcohol products and a person aged 18 or above must be present to take delivery or delivery shall be withdrawn and attempted at another time agreed.

Payment Terms

- Payment is due immediately upon receipt of invoice and to be made under Hong Kong dollar currency only.
- Method of payments:
     COD (Cash on delivery),
     CHEQUE (A/C Payee only, to “Terroirs Ltd”)
     BANK TRANSFER (HSBC A/C# 053-347928-838)
     PAYPAL
     VISA
     MASTERCARD
     AMERICAN EXPRESS
- Terroirs Ltd reserves the right to change payment terms for any order without prior notice.

               PayPal               Visa               MasterCard              American Express

Delivery

- We offer FREE delivery for purchases over HKD500.00 to any address on Hong Kong Island, Kowloon and New Territories.
- For orders between HKD300.00 and HKD500.00 a delivery fee of HKD50.00 will apply.
- For Lantau restricted area & Outlying Islands, we deliver to central ferry pier only and we do not deliver frozen Items.
- We usually offer 2 working days delivery from order confirmation and receipt of payment orders.
- The delivery service is available from Monday to Friday between 8:00 am to 8:00 pm.
- Delivery service will be suspended when typhoon signal No.8 or above or a black rain warning is hoisted. In this event customers will be contacted to re-schedule delivery time.
- We reserve the right to charge an additional delivery fee if the recipient is not available to accept delivery at the nominated delivery time.
- It is the responsibility of the customer to notify Terroirs Ltd immediately of any change to their delivery address.
- All Items are carefully checked and packed before delivery. Customers are requested to examine goods immediately upon delivery. Claims, if any, must be logged at the time of delivery; otherwise we shall have the discretion to refuse your claim after delivery

Governing Jurisdiction

These Terms and Conditions for purchase shall be governed by and construed in accordance with the laws of Hong Kong Special Administrative Region (SAR). Any dispute(s) arising in connection with this Terms and Conditions for purchase are subject to the exclusive jurisdiction of Hong Kong SAR.